hibajee's Privacy Policy
Your personal information matters to us. This policy clearly explains how hibajee collects data, what it is used for, and how it is kept secure.
Introduction and Scope
hibajee ("we", "us", or "platform") places the highest importance on the privacy of all its registered members and visitors. This Privacy Policy provides detailed guidance on how the personal information you provide while using the hibajee website is processed.
This policy is an integral part of hibajee's overall service. Continued use of the site will be taken as your agreement to all the terms of this policy. For full details of the general terms of use, please read our Terms and Conditions.
This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international standards. It applies equally whether you access the hibajee platform from a mobile device or a desktop.
What Information We Collect
2.1 Information You Provide Directly
We collect the information you provide when registering an account. This includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or other identity documents (for identity verification)
- Payment information — such as your bKash, Nagad or Rocket number (for transaction processing only)
2.2 Automatically Collected Information
When you use the hibajee website or app, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Login time, session length and list of pages visited
- Bet, game selection and transaction history
- Referral source (how you arrived at the site)
2.3 Information from Communications
If you contact the hibajee support team via live chat or email, information from those conversations may also be stored. This is used to improve service quality and to resolve disputes.
Purpose of Data Use
hibajee uses collected information only for specific and legitimate purposes. We never use your information for unauthorised purposes. The main purposes are described below:
- Account management: To handle registration, login, identity verification and account security.
- Financial transactions: To process deposits and withdrawals and to prevent fraud.
- Bonuses and promotions: To administer welcome bonuses, weekly offers and cashback benefits.
- Customer support: To resolve complaints, enquiries and technical issues.
- Responsible gaming: To identify unusual playing patterns and provide assistance where needed.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To use analytical data to improve site functionality and user experience.
To learn more about the importance of participating responsibly on the hibajee platform, we recommend reading our Responsible Gaming page.
Cookies and Tracking Technology
4.1 What Are Cookies?
Cookies are small text files stored in your browser. hibajee uses cookies for the following reasons:
- Essential cookies: To operate the core functions of the site and keep your session active.
- Performance cookies: To analyse page load speed and functionality.
- Functionality cookies: To remember your language preference and login location.
4.2 Cookie Controls
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit some site functionality. hibajee does not use aggressive tracking or behavioural advertising cookies.
Sharing Information with Third Parties
hibajee does not sell or rent your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances:
5.1 Service Provider Partners
Our trusted service providers handling payment processing, cybersecurity and technical infrastructure may access information on a limited basis. They may use this information only to deliver the specific service they provide.
5.2 Legal Obligations
Information may be disclosed to the relevant authorities if required by a court order, government directive or legal obligation. In such cases hibajee always shares only the minimum information necessary.
5.3 Fraud Prevention
Limited information may be exchanged with security agencies to identify suspicious transactions or account activity. This is done to protect your account and funds.
Data Retention and Security Measures
6.1 Retention Period
hibajee retains your information for the entire duration that your account is active. After an account is closed, certain information may be retained for a period due to legal obligations. Once the required period has passed, information is securely deleted or anonymised.
6.2 Technical Security
hibajee applies industry-standard security technology to keep your information secure:
- SSL/TLS encryption: Fully encrypted during data transmission.
- Secure servers: Modern firewalls and intrusion prevention systems.
- Access controls: Only authorised personnel can access specific data.
- Regular audits: Periodic reviews are conducted to identify security vulnerabilities.
6.3 Response to a Data Breach
In the event of a data breach, hibajee will act promptly and notify affected users in a timely manner. The scope and impact of the incident will be assessed and appropriate remedial action will be taken.
User Data Rights
hibajee believes you should have full control over your own information. To that end, you have the following rights:
- Right to access: You may request a copy of your information held by hibajee. Submit a request via 24/7 live chat or email.
- Right to rectification: If any of your information is incorrect, you may request a correction.
- Right to erasure: Where there is no legal obligation to retain it, you may request that your information be deleted. However, certain information must be retained for active accounts.
- Right to restrict processing: In specific circumstances you may request that the processing of your information be restricted.
- Right to object: You may object to your information being used for marketing purposes.
- Right to data portability: You may request your information in a structured, machine-readable format.
To exercise these rights, contact the hibajee support team. We generally respond to all requests within a reasonable time. To learn more about us, visit the About hibajee page.
Protection of Minors
hibajee provides its service only to individuals aged 21 or above. We do not knowingly collect any information from minors (under 21 years of age).
An age verification process is carried out at registration. If a user registers with false information and this is subsequently proven, their account will be closed and any collected information will be deleted.
If you believe a minor has registered on hibajee, please notify our support team immediately.
Changes and Updates to This Policy
hibajee may revise this Privacy Policy from time to time. The policy may be updated due to changes in the service, the introduction of new technology, or legal requirements.
For significant changes, hibajee will endeavour to notify registered members via email or app notification. However, we recommend visiting this page regularly to read the latest version.
Continued use of the site after any changes will be taken as your agreement to the updated policy.
Contact and Complaints
If you have any questions, concerns or complaints about this Privacy Policy, please contact the hibajee support team:
We take every complaint seriously and try to respond as quickly as possible. Answers to general questions about your privacy may also be found in our FAQ section.
Have a question about your account?
Our support team is available seven days a week, twenty-four hours a day.
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