hibajee Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the hibajee platform and all its services. hibajee is an online casino and sports betting platform designed for users in Bangladesh.

These Terms are written in Bengali and apply to users in Bangladesh. Using any hibajee service means you have read, understood and agreed to all the terms set out here.

If any part of the Terms is unclear to you, please contact our support team. The support team is available in both Bengali and English via live chat and email, seven days a week, twenty-four hours a day.

These Terms may be updated from time to time. Members will be properly notified of any changes.

2 Account Registration and Verification

2.1 Registration Process

To open an account on hibajee, you must provide accurate and complete information. hibajee reserves the right to immediately close an account if the information provided at registration is found to be false or misleading.

• Each person may create only one account.
• Operating multiple accounts from the same device, IP address or payment method is not allowed.
• The name, date of birth and identity document details provided at registration will be used for verification purposes.

2.2 Identity Verification (KYC)

Before withdrawals above a certain amount, or at any time at hibajee's discretion, you may be asked to submit a national identity card, passport or other documents for identity verification. Withdrawal access may be restricted until verification is complete.

2.3 Account Security

It is your responsibility to keep your username and password strictly confidential. Any unauthorised use of your account must be reported to hibajee immediately.

3 Age Limit and Eligibility Requirements

The minimum age to participate on the hibajee platform is 21. When creating an account, the user must confirm they are 21 or older. Operating an account on behalf of a minor, or allowing a minor access to the platform, is strictly prohibited.

If any discrepancy is found during the age verification process, the account in question will be closed immediately and full verification must be completed before any deposited funds are returned.

4 Deposits and Withdrawals

4.1 Deposit Methods

Deposits on hibajee are currently accepted via: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other scheduled banks). The minimum deposit amount is ৳300 for each method.

4.2 Withdrawal Methods

The same methods are used for withdrawals: bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 15 minutes to 2 hours.

4.3 Withdrawal Conditions

• Account verification must be complete before making a withdrawal.
• The same method used for the deposit will generally be given priority for the withdrawal.
• Bonus funds cannot be withdrawn until the wagering requirement for that bonus has been met.
• If fraud or unusual activity is suspected, withdrawals may be temporarily held pending investigation.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New members on hibajee receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: a ৳1,000 deposit earns a ৳1,200 bonus, giving a total balance of ৳2,200. The wagering requirement for this bonus is 25 times the bonus amount — meaning ৳30,000 in bets must be placed on a ৳1,200 bonus before winnings from it can be withdrawn.

5.2 Other Promotions

hibajee's ongoing promotions are offered under specific terms:

• Weekly Reload Bonus: 50% of deposit, up to ৳10,000; 20x wagering; minimum deposit ৳300.
• hibajee Slots Festival: 75% of deposit, up to ৳8,000; 25x wagering; applicable to slot games only.
• Cricket Mania Bonus: 60% of deposit, up to ৳12,000; 18x wagering; activated on cricket bets.
• Birthday Gift: Up to ৳2,000; 10x wagering; for members with a verified account.
• Friend Referral Reward: Up to ৳1,500; 12x wagering; can be claimed once after each successful referral.

5.3 General Bonus Terms

• Bonuses cannot be withdrawn directly as cash under any circumstances — winnings can only be withdrawn after the specified wagering requirement has been met.
• A new bonus cannot be claimed while another bonus is still active.
• Bonuses must be used within the specified time limit. Expired bonuses will be considered void.
• If multiple people from the same household or the same device claim a bonus, hibajee reserves the right to investigate and take appropriate action.

6 Betting and Gaming Rules

6.1 Fair Betting

All members must participate honestly when placing bets on the games and sports markets available on hibajee. Using any software, bots or automated methods to play games or place bets is strictly prohibited.

6.2 Game Results

The results of all casino games are determined using Random Number Generator (RNG) technology, which is completely impartial. For sports betting, results will be calculated according to hibajee's set rules.

6.3 Technical Errors

hibajee is not obligated to pay out winnings that are displayed incorrectly due to a technical error. In such cases, the relevant bet will be voided and the original deposit returned.

6.4 Maximum Win Limit

There is a maximum win limit for each game or bet. hibajee reserves the right not to pay out any amount exceeding that limit.

7 Responsible Gaming

hibajee believes gaming is a form of entertainment, and it is everyone's responsibility to ensure it does not cause financial or personal problems. On our Responsible Gaming page we explain in detail how to manage your gaming habits.

• Members can set daily or weekly deposit limits on their account if they wish.
• A self-exclusion option is available for temporary or permanent account suspension.
• If you have concerns about your gaming, please contact the support team.

8 Account Suspension and Closure

8.1 Suspension by hibajee

hibajee may temporarily or permanently close an account without prior notice in any of the following circumstances:

• Violation of any provision of these Terms.
• Suspicion of fraud, money laundering or any other unlawful activity.
• Evidence of operating multiple accounts.
• Abuse of the bonus system.
• Opening an account using a false identity or false information.

8.2 Closure by Member

Any member may request to close their account at any time. Any remaining balance will be settled before the request is processed; however, if the wagering requirement on an active bonus has not been met, that bonus will be forfeited.

9 Personal Data and Privacy

hibajee gives the highest importance to protecting users' personal data. Full details of how your information is collected, stored and used are provided in our Privacy Policy.

In brief: personal data is used to provide services, verify identity and meet legal obligations. Data is not sold to third parties. All data is kept secure using SSL encryption.

10 Limitation of Liability

Participation in gaming or betting activities through the hibajee platform is entirely at the member's own decision and risk. hibajee is not responsible for the outcome of wins or losses or for any financial consequences arising from gaming.

• hibajee is not liable for any loss caused by technical issues, internet disruption or device failure.
• hibajee is not directly liable for delays or losses caused by errors in third-party software or payment processors.
• Maximum liability will in no case exceed the value of the transaction in question.

11 Policy on Changes to Terms

hibajee reserves the right to change, amend or remove any part of these Terms at any time. Members will be notified of significant changes by email or through the platform.

Continued use of the site after any changes will be taken as the member's acceptance of the new terms. If any change is not acceptable, the member may request to close their account.

To learn more about the Terms or our services, visit our About Us page, which contains details about hibajee's goals and services.

12 Contact and Dispute Resolution

12.1 Contacting Support

If you have any questions or complaints about these Terms or any hibajee service, please contact our support team:

• Live chat: available seven days a week, twenty-four hours a day
• Email: [email protected]
• Support is available in both Bengali and English.

12.2 Complaints Process

When a complaint is submitted, hibajee will investigate and communicate a decision in due course. If you are not satisfied with the decision, you may request a review. For general questions, answers to many topics can be found in our Frequently Asked Questions (FAQ) section.