hibajee Responsible Gaming Guide
When gaming goes beyond entertainment and becomes a problem, seeking help takes courage. hibajee believes every member has the right to play safely and with awareness. On this page you will find tools to keep yourself protected and ways to get support when you need it.
Knowing the Boundaries of Gaming
Casino or sports betting is primarily a form of entertainment — like watching a film or going to a match. But when someone starts placing bets to recover losses or escape stress, that is when problems begin. hibajee wants every member to understand — entertainment is the purpose here, not earning money.
Our Terms and Conditions clearly state that a member must be at least 21 years old to open an account and place any bet. Anyone managing an account on behalf of a minor is in serious violation of our policy, and that account will be permanently closed. This age limit is not a legal formality — it is part of our ethical responsibility.
If you have younger family members who use your device, always log out after your session and keep your password secure. Our Privacy Policy explains in detail the steps we take to protect your account.
Remember — betting is never a guaranteed source of income. Every bet can be won or lost. Only ever spend an amount that, if lost, will not affect your day-to-day life.
Self-Control Tools
hibajee gives every member the ability to manage their own gaming experience. To use any of the protection tools below, contact our 24/7 live chat.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, reducing it takes effect immediately; increasing it takes 24 hours to come into effect.
Deposit ControlLoss Limit
Decide in advance the maximum amount you are willing to lose within a set period. Once you reach the limit, your gaming will be stopped automatically.
Loss ControlSession Time Limit
Set how long you can play in one sitting. When the time is up, a break message will appear and you can choose to stop.
Time ControlReality Check
At set intervals (for example every 30 or 60 minutes) a message will appear showing how long you have been playing and how much you have spent in total.
Awareness MessageCooling-Off Break
Keep your account temporarily inactive for 1 day to 6 weeks. During this time you will not be able to log in, deposit, or place bets.
Temporary BreakPermanent Self-Exclusion
If you feel you need to stop gaming entirely, choose permanent self-exclusion. Once activated, it cannot be reversed for at least six months.
Permanent ExclusionTo activate any of the protection tools above, contact hibajee's 24/7 live chat or write to us by email. Our support team responds in both Bengali and English.
Warning Signs of a Problem
If you notice the following signs in yourself or someone close to you, it is time to seek help.
Chasing losses: A tendency to place more bets after losing in order to win back the money.
Spending beyond your budget: Betting with money set aside for monthly expenses, savings, or borrowed funds.
Lying about gaming: Hiding or understating how long or how much you spend on gaming from family or friends.
Unable to stop: Returning to play repeatedly even after deciding to stop, and being unable to take breaks.
Emotional distress: Feeling irritable, frustrated, or anxious after a loss, and feeling unsettled until the next session begins.
Impact on work and relationships: Losing focus at work, studies, or in family relationships, and placing gaming above everything else.
Needing to bet more to feel the same: No longer feeling the same excitement with the same bet size and feeling the need to keep increasing the amount.
You Are Not Alone
Acknowledging a problem and asking for help is not weakness — it is the first step of courage. You can get support from the following sources.
hibajee Live Chat Support
hibajee's 24/7 live chat service is not only for technical issues — speak directly with our team to activate self-exclusion, deposit limits, or any other protective tool. Support is available in Bengali.
24/7 SupportFamily and Trusted People
Let someone close to you know about your situation. A family member or trusted friend can often be the most effective support — they can keep an eye on things and help you stop when needed.
Family SupportProfessional Counselling
Speak with a mental health specialist or addiction counsellor. Mental health services are available at various hospitals and clinics in Bangladesh. Professional counselling is completely confidential and effective.
Professional Supporthibajee's Accountability
hibajee is not just an entertainment platform — we believe it is our responsibility to ensure the well-being of our members. We regularly review and improve a number of policies and tools with this in mind.
- A verification process is in place to prevent anyone under 21 from opening an account.
- The age requirement is clearly stated in all advertising and promotional content.
- The support team has been trained in responsible gaming so they can identify members who may be at risk.
- When a member requests self-exclusion, it is activated promptly and no promotional messages are sent during that period.
- Gaming tools and balance information are always displayed clearly so members can stay informed.
- Members who have chosen permanent self-exclusion are excluded from bonuses and promotional offers.
More details about our responsible gaming policy can be found in our FAQ section.
Common Questions About Responsible Gaming
Contact hibajee's 24/7 live chat and let us know you want to self-exclude. The support team will verify your identity and act promptly. Once permanent self-exclusion is active, it cannot be reversed for at least six months. For a cooling-off or temporary break, your account will reactivate automatically once the set period ends.
Every account is personal and confidential. However, if you suspect that a minor or someone at risk whom you know is using hibajee, please let us know via email or live chat. We will take the necessary steps while keeping all information confidential.
Lowering a limit takes effect immediately. That is, if you set a daily maximum deposit of ৳500, it applies right away. A request to increase a limit takes 24 hours to come into effect — this delay is intentional, so there is no opportunity for impulsive overspending.
Yes, the World Health Organization and psychiatrists recognize gambling addiction (gambling disorder) as an established mental health condition. It affects the brain's reward system in a way similar to substance addiction. However, with professional help sought at the right time, full recovery from this condition is possible.
Any balance remaining in your account when self-exclusion takes effect will be available for withdrawal. Contact live chat for details on the withdrawal process. Funds are generally sent within 15 minutes to 2 hours via bKash, Nagad, Rocket, or bank transfer.
Express concern without direct criticism — say "I am worried about you" rather than "you are addicted." Mention specific incidents that have concerned you. Suggest seeing a professional counsellor and offer to go with them. hibajee's support team can also provide guidance on this — contact us via live chat or email.